Delivery
UK Standard
£4.99
Delivered within 2-5 days
UK Express
UK - Express Delivery
£6.99
Delivered next day if ordered before 2pm, or within 48 hours.
UK Next Day
£7.99
Must be ordered before 2pm to receive next day. If ordered after 2pm, you will receive your order the following working day.
Returns
We get it – sometimes something just doesn’t fit right. If you’re not 100% happy with your order, you’ve got 28 days to send it back for a full refund.
⚠️ UPDATE ⚠️ | In effect from 26th April 2025
From 26th April 2025, customers will be responsible for return postage costs if they are requesting a refund.
For refunds, a £2.95 return fee will be deducted from the total refund amount.
This helps us manage costs and continue improving our products and service.
What Can Be Returned?
To be eligible for a return, your items must:
- Be returned within 28 days of purchase;
- Be unworn, unused, and in sellable condition;
- Have original tags still attached
We’re all for trying things on, but please don’t use them unless you’re keeping them.
We can’t accept returns that are worn, washed, damaged, stained, or smell of aftershave, deodorant or smoke.
Returning a faulty item? No worries – we’ll cover the return cost if there’s a genuine fault with your gear.
Inspection and Return Window: Please check your item(s) upon receipt, even if you do not plan to try them on immediately. We only offer refunds or replacements for faulty items reported within 28 days of purchase.
How to Return Your Order:
1 - Package up your goods as neatly as you can, making it easy for our staff to process.
2 - Head to the Returns Portal and enter your order details.
(Improved Returns Portal coming soon)
3 - Fill out required information and collect shipping label / QR code for presentation at the post office. Send the goods to us and we'll process the return; we'll send you a notification via email.
4 - Keep your proof of postage until your return is processed.
Refunds:
Once your return arrives and is approved, we’ll process your refund within 5 working days. Funds will be returned to your original payment method.
- Shipping charges, duties, and taxes are non-refundable.
- Please allow 3-5 business days for your refund to process.
From the 26th April, the customer is responsible for the cost of returns postage.
Exchanges:
Exchanges are not currently offered by Altryn Sport at this time.
Need Help?
If you require any further address details, please contact our Customer Service Team via email at support@altryn-sport.com, and they will be more than happy to help.
Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (excluding bank holidays). We aim to respond to all inquiries within 24–48 hours.